Frequently asked questions
Can I send jobs through WhatsApp or email?
Those channels are planned but are not yet connected. Please do not send real customer or job details through this prototype.
Does UteDesk send documents directly to my customer?
Not in the initial service model. Documents are returned to the tradie for approval and forwarding.
Is UteDesk operating in Australia and New Zealand now?
No. Both countries are included in the planned service, but business setup and local requirements remain pending.
Can I subscribe or pay on this website?
No. This is a website prototype, not a live registration or payment service.
Do unused documents roll over?
No. Your allowance resets each monthly billing cycle. Unused documents expire at the end of that cycle.
When does a document count towards my allowance?
When its first draft is delivered. One round of corrections to the original request is included, and our mistakes are corrected free.
How will payments work?
Monthly plans will be paid upfront. One-off documents will be paid before preparation. Square is our chosen provider for launch, subject to account approval. Payment links are not connected yet.
What counts as a document?
One quote, invoice, variation or scope for one job, or one drafted customer email, quote follow-up or payment reminder. Large or complex work is separately priced and agreed before preparation.